Cancellation & Refund Policy

Without destroying the packaging, damaging or using the product you have purchased, within fourteen (14) days from the date it was delivered to you, in accordance with the "Right of Withdrawal without Reason" article in the Consumer Law, in the form you received it and during its delivery to us. You can package it so that you can't see it and send it for return or exchange with Yurtiçi cargo with the sender's payment.

In order not to encounter any problems in return and exchange; Products that cannot be returned or exchanged; Products deformed as a result of incorrect washing, provided that they have not been used and have not lost their re-saleability feature, can be returned to us within 14 days from the date of receipt of the order with the invoice and original packaging.

You can send your products that comply with the above conditions to the address below on behalf of Burcu Akça by paying the shipping fee via Yurtiçi Kargo.

Yurtiçi Kargo Meerschaum Branch

Tepebasi/Eskisehir

From the moment your product reaches our warehouse, inspection and quality controls will be completed within 1 week at the latest. You can track your return and exchange transactions from the order details section of the My Orders section by logging in as a member.

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